We do our best to ship all orders processed before noon (MST) the same business day. Orders processed after noon (MST) ship the following business day. We are closed on the weekends and all major American holidays.
In some cases products are back ordered. When this happens we update our website to reflect the estimated shipping date of these products.
We have a limited return policy. Buyer’s remorse, poor product selection and dislike of flavor or capsule size are not valid reason for returns. We only accept returns for defective and damaged or incorrect orders.
Should your items arrive damaged beyond acceptable use (scuffs and dings do not count), we require that all customers notify us within 24 hours and request a Return Authorization Number. All returns must include the following:
-A Return Authorization number (given to you by our staff within 24 hours of delivery)
-A printed copy of the invoice.
Upon receival of the return, please allow 72 business hours for a replacement to be sent.
All items which are returned to us, but do not qualify for a refund or do not have an RA# and invoice will be returned to you at your cost. Shipping or freight charges will not be refunded and a 20% restocking fee will be charged. If a replacement is required all damaged products must be received before we send a replacement.
DIYMA.com is not in the business of making money off of our customers' private information. The trust we are given from our customers is not something we are willing to jeopardize. Since most of our business comes to us through referrals and word of mouth advertising, we can not afford to tread on the security of our customers' privacy.
We will not collect any personal information from you that you do not volunteer, and will delete any information you do not want us to keep.
DIYMA.com is the sole owner of all information collected on this site. We will never share your information with a related or unrelated 3rd party. You can rest assured that we have taken every reasonable precaution to protect your information from hackers, solicitors and the public.
Our web site uses logs to keep track of customer browsing patterns and statistics useful to the sales and advertising of our customers and visitors. We keep track of the domains from which you access our Site and Services on the internet, and may log IP addresses or other identifiers for statistical purposes. We do this to gather broad demographic information for aggregate use to identify and analyze trends and the results of our marketing efforts, to help diagnose problems with our servers and to administer the Site and Services, and analyze users' movements. We do not share aggregate demographic information with our business partners or any 3rd party. IP addresses and other identifiers are not linked to personally identifiable information.